Refund & Cancellation Policy

1. Refunds go to your balance

Every refund goes back to your Neyamot Sumon balance, and you can spend it on any service straight away. Your balance can't be withdrawn or transferred.

2. OTP numbers

• No code, no charge. If no SMS code arrives before the timer ends, or the number is cancelled or blocked by the provider, the full price goes back to your balance automatically.
• You can cancel early. If the code hasn't arrived, you can cancel the number on the OTP page and get a refund. Right after renting, the provider sometimes needs a short wait before it allows cancelling.
• Once a code arrives, the order is complete and can't be refunded, even if you don't use the code.

3. SMM orders

• Cancelling an order. You can cancel from My Orders while an order is Pending or In progress. A Pending order is refunded in full. An In progress order is stopped and refunded for the part that hasn't been delivered yet. If our provider can't stop it, the order keeps running and you'll still receive it.
• Orders that can't be placed are refunded automatically if the order never reaches our provider.
• Partly delivered orders: if a provider can't deliver the full amount, message us with the order ID and we'll refund the undelivered part to your balance.
• Cancelled by the provider: message us with the order ID. The full price goes back to your balance once support confirms the cancellation.
• Drops and refills: some followers, likes or views can disappear later. If your service name includes a refill period (for example “30 Days Refill”) and the count drops within that period, message us with your order ID and we'll request a free refill. Services marked “No Refill” are not refilled or refunded for drops.
• Check your link: use the full link to the profile, post or video, and keep the account public until the order is complete.

4. Top-ups

• Automatic payments are credited as soon as the payment network confirms them.
• Manual payments are credited after we check your payment.
• If you sent the wrong amount or used the wrong network, contact support with your transaction ID.
• Credited top-ups can't be reversed.

5. How to ask for a refund or refill

Open the live chat on any page and send your order ID (you'll find it in My Orders). For SMM orders, add the link you used.

6. Chargebacks

If you reverse a payment with your bank or payment provider instead of contacting us, we may close your account.